The Reserve Bank of India (RBI) has introduced the Integrated Ombudsman Scheme 2026, aiming to unify grievance redressal mechanisms across banks, non-banking financial companies (NBFCs), and digital payment platforms. The initiative consolidates multiple sector-specific complaint frameworks into a single, streamlined system to improve transparency, efficiency, and accountability. Under the scheme, customers can escalate unresolved disputes related to banking, digital payments, and financial services, with strict timelines for resolution.